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BurnZ




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PostPosted: Sun Jul 20, 2008 10:00 pm    Post subject: The Yellow Light Reply with quote

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Many of you might not know but the PlayStation 3 has a yellow error light.

I found out about this about 2 hours ago when my PS3 crapped out while playing Warhawk.

Here is the story, I was playing Warhawk then all of a sudden the PS3 turns itself off and the red light continuously flashes.

Then turning it off and back on result it this below:

(This isn't my video but perfect example of what my PS3 is also doing)

I have Dragonball Z: Burst Limit in the drive too and can't eject it. >.<

I'll be ringing Sony tomorrow to see what they can do about it for me.

I'll will be updating this thread as I go cause it is like my PS3 story I feel like sharing.
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PostPosted: Sun Jul 20, 2008 10:54 pm    Post subject: Reply with quote

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good luck with it mate and keep us posted on what the problem is and how you go about fixing it....
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PostPosted: Sun Jul 20, 2008 11:32 pm    Post subject: Reply with quote

it's not yellow that's orange

and to someone who has never seen a PS3 in the flesh you could barely tell that even was a PS3 because you can hardly see a thing.
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PostPosted: Sun Jul 20, 2008 11:47 pm    Post subject: Reply with quote

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Ah my PS3 once chucked a hissy on me where it wouldn't release the disc, nothing with the yellow light though, so Im thankful for that though.

Hope its not a serious PS3 problem :[
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BurnZ




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PostPosted: Mon Jul 21, 2008 12:32 am    Post subject: Reply with quote

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suction wrote:
it's not yellow that's orange

and to someone who has never seen a PS3 in the flesh you could barely tell that even was a PS3 because you can hardly see a thing.

Trust me, it's yellow. And I chose that video since all you need to see is the light and not the whole PS3.

Spacebreak wrote:
Hope its not a serious PS3 problem :[

From what I have been reading about people having the samething happen, yeah, it's serious.
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PostPosted: Mon Jul 21, 2008 11:18 am    Post subject: Reply with quote

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BurnZ wrote:
suction wrote:
it's not yellow that's orange

and to someone who has never seen a PS3 in the flesh you could barely tell that even was a PS3 because you can hardly see a thing.

Trust me, it's yellow. And I chose that video since all you need to see is the light and not the whole PS3.

Spacebreak wrote:
Hope its not a serious PS3 problem :[

From what I have been reading about people having the samething happen, yeah, it's serious.


yeah its serious...sorry to hear that Burnz...

the yellow light is the equivilent of RROD for the 360...you've prob already read up on it but its caused from overheating i think as well...or is it a hard drive failure?? i know its one of the two...

was it a 60gb model?? it will be interesting to see what happens if they need to replace it as to what you will get??
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BurnZ




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PostPosted: Mon Jul 21, 2008 4:12 pm    Post subject: Reply with quote

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vindk8
Qbert
Ok, just got off the phone with Sony.

Full transcript below!

Sony Prerecorded: Hi, and thanks for calling PlayStation.
Sony Prerecorded: Want to talk to us about PlayStation 3? Please press 1.
Sony Prerecorded: Awaiting delivery of your bonus PlayStation 3, after purchasing a Bravia full HD TV? Press 2.
Sony Prerecorded: For PlayStation Portable, press 3.
Sony Prerecorded: Or PlayStation 2 or any other products, press 4.
*Beep, pressed 1*
Sony Prerecorded: Add even more features to your PlayStation 3 experience when your connected online. Press 1 to get more out of your entertainment hub.
Sony Prerecorded: Looking to followup on the return of your console returned to our service centre? Press 2.
Sony Prerecorded: Can we help with your technical enquiry? Press 3.
Sony Prerecorded: Do you have a general enquiry? Press 4.
Sony Prerecorded: Or would you like help getting connected online or have an enquiry about your account on the PlayStation Network? Press 5.
*Beep, pressed 3*
Sony Prerecorded: Don't forget our website has an extensive support section, forums, community activities and competitions. Visit us at www.au.playstation.com.
Sony Prerecorded: We're about to put you through to one of the Playstation team, calls maybe monitored or recorded for coaching purposes. If you don't wish for your call to be monitored, please advise us.
*Bringggggggggg*
Sony Dude: Welcome to PlayStation, this is Josh, how can I help you?
Me: Hey, I was playing Warhawk yesterday.
Sony Dude: Yeah.
Me: And my PlayStation 3 just like shut off.
Sony Dude: Ok.
Me: And I went to turn it back on and it doesn't turn back on anymore.
Me: It will come on with a green light, then a yellow light, then it will flash with the red light and beep 3 times.
Sony Dude: Ok, where abouts is the PlayStation situated?
Me: It is in front of the TV in a well ventalated area.
Sony Dude: Ok, cause what that does actually it does actually say it's overheating, by the beeping.
Me: Rightio.
Sony Dude: Is there much dust in the vents or anything like that?
Me: Not that I know of, I'll have a look. It's pretty clean, I do vaccume now and then.
Sony Dude: Ok.
Me: There's alittle bit, not alot.
Sony Dude: Ok, that could be, Have you actually turned the PlayStation power off totally like at the wall? Not plugged into the powerpoint?
Me: I have.
Sony Dude: Ok,is it a 60GB or a 40GB model?
Me: It is a 60GB, bought on launch day.
Sony Dude: Ah, rightio.
Sony Dude: Ok, what is your first name then?
Me: Steven.
Sony Dude: With a "v" or "ph"?
Me: With a "v".
Sony Dude: And what is your lastname?
Me: *Bleep*
Sony Dude: Do you have an email address that you can print out documents from by any chance?
Me: Eh, sure. it's *bleep*@gmail.com
Sony Dude: Ah, ok. Very strange.
Me: Yeah, it wasn't even on for very long when it happened.
Sony Dude: It definitely sounds like it's overheating. Quite strange.
Sony Dude: One thing I can get you to try is to maybe try and revaccume. Get rid of any dust that you can actually see.
Me: Rightio.
Sony Dude: And see how that goes. Other then that the only other thing I can advise is actually send it away and we can exchange it for you.
Me: Ok. Oh yeah, I got a disc stuck in it too.
Sony Dude: Ok.
Me: I tried to eject it and it didn't work.
Sony Dude: Which disc was it?
Me: It's a Dragonball Z: Burst Limit game.
Sony Dude: Dragonball Z game?
Me: Yeah.
Sony Dude: Ok, no problems.
Sony Dude: Have you got the PlayStation out in front of you at the moment?
Me: I do.
Sony Dude: Ok, on the back of the PlayStation there is a white barcode.
Me: Ok, let me just turn it around so I can see it.
Me: Yeah, you want all the numbers?
Sony Dude: If possible, yeah.
Me: Alright. It's *bleep*.
Sony Dude: Ok, no problems there. What was your mailing address? So we can send the PlayStation back to you.
Me: Ah, it's *bleep* Morisset. M-o-r-i-s-s-e-t.
Sony Dude: Up near Newcastle?
Me: Yeah.
Sony Dude: And what is your postcode?
Me: 2264.
Sony Dude: Near Cardiff and Broadmedow?
Me: Yeah, close enough.
Sony Dude: I know the area alittle bit.
Me: Oh, cool.
Sony Dude: Ok, now what is your contact number?
Me: *bleep*
Sony Dude: Ok, what we will basically do is send an email to you.
Me: Rightio.
Sony Dude: In that email there is a barcode, just print that barcode out. Take it down to Australia Post.
Me: Yup.
Sony Dude: Australia Post will scan that barcode.
Me: Yup.
Sony Dude: They will give you a box, to put the PlayStation only into.
Me: Ok.
Sony Dude: Yeah and they send it through to us.
Me: Oh, cool.
Sony Dude: Once recieved we'll do an exchange for you.
Me: Ok.
Sony Dude: It will be the exact same age, make, model and colour condition as you have now.
Me: Excellent.
Sony Dude: Except we'll have to change afew parts. Ok, it does take approrzemently 20 to 25 working days.
Me: Uh-ha.
Sony Dude: This is due to quality ensurence testing and the exchange process.
Me: Yup.
Sony Dude: We'll get that sent out to you as soon as possible.
Me: So I'll have to download all my stuff again, won't I?
Sony Dude: Ah, yeah, that's correct.
Me: Ah ok.
Sony Dude: Sorry bout that.
Me: That's alright.
Sony Dude: Is there anything else I can help with?
Me: Ahh, na, that's all. That's all good.
Sony Dude: I'll just finish this off by adding a reference number.
Me: Rightio.
Sony Dude: We'll need this ontop of the box. The number is *bleep*.
Me: Rightio.
Sony Dude: Alrighty.
Me: Thankyou for that.
Sony Dude: It's ok.
Me: Alright, cheers.
Sony Dude: Have a great day.
Me: Bye.
Sony Dude: Thanks for your call.

---

Tomorrow I'll get this all sorted out.
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PostPosted: Mon Jul 21, 2008 4:35 pm    Post subject: Reply with quote

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didnt say much about ur disc tho did they??
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BurnZ




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PostPosted: Mon Jul 21, 2008 4:55 pm    Post subject: Reply with quote

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Well I assume I'll get it back. I'm gonna add a note in the box as backup.
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PostPosted: Mon Jul 21, 2008 4:58 pm    Post subject: Reply with quote

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What about your game saves? Will they be deleted?
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PostPosted: Mon Jul 21, 2008 5:00 pm    Post subject: Reply with quote

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Sambo110 wrote:
What about your game saves? Will they be deleted?

Yeah, I lose them all. I'm going to try something tomorrow to try and get them back if not then they are gone forever.
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PostPosted: Mon Jul 21, 2008 5:02 pm    Post subject: Reply with quote

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Appel
If you have a friend with a PS3, try switching your hard drive into their system, and copying your saves over onto a thumbdrive or flash card.

They really shouldn't need your drive :\
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PostPosted: Mon Jul 21, 2008 5:04 pm    Post subject: Reply with quote

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Yeah, either copy it all the save to a USB (saves aren't big and it is easy), or take your hard drive out, if they will let you.
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PostPosted: Mon Jul 21, 2008 5:08 pm    Post subject: Reply with quote

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A13x wrote:
If you have a friend with a PS3, try switching your hard drive into their system, and copying your saves over onto a thumbdrive or flash card.

You got it in one Alex, that was my idea completely. icon_y1.gif
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PostPosted: Mon Jul 21, 2008 9:31 pm    Post subject: Reply with quote

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I'm pretty sure that if you pull out your Hard drive and put it in another console it will want to reformat the hard drive. Check out online and see if you can find some info but I suppose you haven't got too much to lose.
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PostPosted: Mon Jul 21, 2008 9:54 pm    Post subject: Reply with quote

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ive heard of people hooking a external hard drive up, formatting it then transfer everything across... never done it myself... wish i did when i sent my ps3 in.... lost EVERYTHING
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PostPosted: Tue Jul 22, 2008 11:25 am    Post subject: Reply with quote

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if the ps3 won't turn on, hooking an external hdd won't help, if anything maybe taking out the hdd putting it into an external case and hooking it up to the pc seeing if it'll read it as a flash drive might help, just drag and drop to back up. not too certain if it'll work but being a fat 32 format it might.
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PostPosted: Tue Jul 22, 2008 11:30 am    Post subject: Reply with quote

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^ yeah that's what to do if you replace the HDD with a larger one, but in this instance, it's not possible because (i presume, if this is the equivalent of the RROD) you can't get to the dashboard to start any of that transfer.

i don't know about the PS3s want to format a HDD on insertion - i don't know why it would want to, especially if they encourage (or at least enable) swapping HDDs, means that it's almost redundant in hanging onto the older HDDs as backups.

EDIT: missed it by that much... icon_wink.gif
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PostPosted: Tue Jul 22, 2008 5:43 pm    Post subject: Reply with quote

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Starman
Results from inserting my PlayStation 3 HDD into my friends PlayStation 3...

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PostPosted: Tue Jul 22, 2008 6:27 pm    Post subject: Reply with quote

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I know it's not going to help you Burnz, but I had this behaviour when I first brought my PS3 home from the US. For me, it turned out that the step down transformer I had it plugged into wasn't delivering enough power to it - it was ALMOST enough power, so it had enough to turn on, detect something weird was going on, give me the red/yellow lights and three beeps and turn off.

Drove me insane - and of course made me think I'd killed it in one go by trying to protect it... bought a bigger transformer (an absolute mother that now powers the PS3, Wii and PS2 all at once) and it worked first go.

Thing is - everything was exactly the same behaviour as what you've got but it was power related...
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PostPosted: Tue Jul 22, 2008 6:47 pm    Post subject: Reply with quote

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hmmm, if your going to end up having to start on a fresh HDD anyway, try formatting it and slip it back into your ps3, it could've just been a corrupt HDD that prevents your ps3 from booting up.
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PostPosted: Tue Jul 22, 2008 7:28 pm    Post subject: Reply with quote

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Appel
^ rather than format straight away, try pop your friend's HDD in yours, and see if that boots.

(although i suppose there's some risk that your console will corrupt his HDD - perhaps backup his HDD first, then do that.)
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PostPosted: Tue Jul 22, 2008 7:45 pm    Post subject: Reply with quote

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If someone can do me a favor and take out their PS3 HDD and turn it on and tell us (or take a photo) of what is displayed. Since I forgot to try this while I was out today, that would be good. Cause if it does what I think it does then I'm forced to send it away.
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PostPosted: Tue Jul 22, 2008 8:10 pm    Post subject: Re: The Yellow Light Reply with quote

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Appel
BurnZ
Here's a video of PS3 without HDD...



The message he gets is something along the lines of "You have the wrong HDD inserted".
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PostPosted: Tue Jul 22, 2008 8:15 pm    Post subject: Reply with quote

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Ah, cheers. Never thought of looking on YouTube.

Well since his still displays something without a HDD in it. Mine still acts the same, with the yellow light. So guess I'll be heading to the post office tomorrow.
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