The publisher however has been working hard to rectify the problem and replenish stock as quickly as possible.
“We have had only one per cent of Tiger Woods owners call our customer service line to report an issue.” Announced Tiffany Steckler, the director of European corporate communications. “It’s a small number of people that’s been affected, but we thought it was better to exchange copies all at once.”
The problem seems to be an “unprecedented disc production issue,” and while it’s said that a majority of players will never encounter this problem; Electronic Arts has gone to great lengths in dealing with the situation. - “The fact we’re going to the pains of exchanging all copies of the product shows how seriously we are taking this, we wouldn’t be comfortable otherwise.”
“We aim to re-ship a revised version of the game within three weeks and are working hard to get Tiger Woods fans back into the game as quickly as possible.”
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